Delivery Information

Caliber Gym Supply - Delivery and Shipping Policy

Effective Date: 4/7/2025

Caliber Gym Supply ("we," "us," or "our") is committed to providing reliable and efficient delivery of your gym equipment and supplies. This Delivery and Shipping Policy outlines our shipping procedures and delivery expectations, ensuring compliance with Google Merchant Center requirements.

1. Shipping Carrier

• All shipments are handled through FedEx, a reputable and reliable shipping carrier.

2. Shipping Destinations

• We ship to [Specify eligible shipping regions, e.g., within the contiguous United States, all 50 states, specific countries]. Please note that shipping to certain remote areas may incur additional charges or have longer delivery times.
• We do not ship to PO Boxes Or International Addresses

3. Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, and destination of your order.
• Shipping costs will be clearly displayed during the checkout process before you finalize your purchase.  
• We may offer free shipping promotions for orders that meet certain criteria. Details of any free shipping offers will be clearly stated on our website.

4. Order Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.
• Processing time may vary during peak seasons or due to product availability.
• You will receive a confirmation email with your order details once your order has been processed.

5. Shipping and Delivery Time

• Delivery times vary depending on the shipping destination and FedEx's delivery schedule.
• Estimated delivery times will be provided during the checkout process.
• FedEx typically delivers within 3-7 business days after the order has been shipped.
• Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions or FedEx's operational issues.  
• We will provide tracking information via email once your order has been shipped, allowing you to monitor the progress of your delivery.

6. Delivery Confirmation and Tracking

• You will receive a shipping confirmation email with a FedEx tracking number once your order has been shipped.
• You can track your order's progress on the FedEx website or through the tracking link provided in the email.
• Please ensure that you provide accurate shipping information, including your address and contact details, to avoid delivery delays or issues.

7. Delivery Issues

• If you experience any delivery issues, such as delays, damaged packages, or lost shipments, please contact our customer service team immediately at admin@calibergym.com
• We will work with FedEx to resolve any delivery issues and provide you with updates on the status of your delivery.
• If your package arrives damaged, please take photos of the damaged package and its contents and provide them to our customer service team.
• If a package is lost, we will file a claim with FedEx and work to either replace the items or issue a refund.

8. Changes to this Policy

• We may update this Delivery and Shipping Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued purchase of our products after the changes constitutes your acceptance of the revised policy.

9. Contact Us

• If you have any questions or concerns about this Delivery and Shipping Policy, please contact us at:  

Caliber Gym Supply - 1451 Woodruff Rd Suite 1 Greenville SC 29607 - admin@calibergym.com 888.827.4472