Return Policy

Effective Date: 4/7/2025

Caliber Gym Supply ("we," "us," or "our") is committed to your satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange, subject to the conditions outlined below. This policy is designed to be transparent and compliant with Google Merchant Center guidelines.

1. 30-Day Return Guarantee

We offer a 30-day return guarantee on most of our products.
You may return eligible products within 30 days of the delivery date for a full refund or exchange.

To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.

Certain items may be excluded from this policy. These exclusions will be clearly stated on the product page. Examples of exclusions may include:
- [ personalized items, hygiene products, clearance items].

2. Return Process

To initiate a return, please contact our customer service team at admin@calibergym.com within 30 days of the delivery date.
Provide your order number, the reason for the return, and any relevant details.

Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Package the item securely in its original packaging, including all accessories and documentation.

Clearly write the RMA number on the outside of the package.
Ship the package to the return address provided by our customer service team.

Customers are responsible for return shipping costs, unless the return is due to our error (e.g., defective product, incorrect item shipped).

3. Refunds and Exchanges

Once we receive the returned product and verify its condition, we will process your refund or exchange within 5-7 business days

Refunds will be issued to the original payment method.

Exchanges are subject to product availability. If the desired exchange item is unavailable, we will issue a refund.
If the product is returned damaged, or missing parts, we reserve the right to reduce the refund amount accordingly.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately.

We will arrange for a replacement or refund, and we will cover the return shipping costs.
Please provide photos of the damaged or defective item and its packaging.

5. Google Merchant Center Compliance

Caliber Gym Supply is committed to complying with all applicable Google Merchant Center policies related to returns and refunds, including:

Clear and Transparent Policy: We provide a clear and easy-to-understand return policy.
Accurate Return Information: We provide accurate return instructions and shipping information.
Timely Refund Processing: We process refunds and exchanges in a timely manner.
Customer Service: We provide responsive customer service to handle return and refund requests.
Adhering to Google’s policies regarding returns and refunds.
Providing accurate information regarding return shipping costs.

6. Changes to this Policy

We may update this 30-Day Return Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued purchase of our products after the changes constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this 30-Day Return Policy, please contact us at:

Caliber Gym Supply -1451 Woodruff Rd Suite 1 Greenville SC 29607 - admin@calibergym.com 888.827.4472